The Retreat Port Stephens

The front desk is open during the following times:

• Monday - Friday: 9:00 AM - 4:00 PM

• Saturday - Sunday: 10:00 AM - 3:00 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• This property is professionally cleaned

• Pet deposit: AUD 100 per stay
• Pet fee: AUD 10 per pet, per night
• Service animals are exempt from fees
• Crib (infant bed) fee: AUD 8.0 per day
• Rollaway bed fee: AUD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.