FREQUENTLY ASKED QUESTIONS
Find out more about HalalBooking® and halal-friendly travel
1. How can I make a booking?
- Select the “property category” or enter the “hotel name” or “location” you wish to book. Select “check-in” and “check-out dates”. Enter “number of adults” and “children” with their respective “ages”. Add “additional groups” if required. Click “Search”.
- Use “filters” such as “halal food”, “no-alcohol policy”, “ladies privacy” or “review score” to narrow down your search results if required.
- Use “sorting” options (price, star rating, name, review) if required.
- Choose your room type and click on "book now" button.
- Review your booking, select any additional “extras” such as “airport transfers” if required and click on “Next”.
- Complete all “Lead Guest” fields (First Name, Last Name, E-Mail, Mobile Number), select payment option and click on “Pay”. If you chose card payment, your booking will be completed upon successful submission of your payment details. If you chose bank transfer your booking will be completed only once your payment has reached our bank account successfully. Your booking is not confirmed and the room is not reserved if your payment has not been completed successfully.
2. Can I book over the phone?
No. All bookings must be made online. However, you can contact the Customer Relations Team for assistance.
3. When will I get the booking confirmation?
You will receive your confirmation after submitting your payment card details and/or after we have received your full payment.
4. What is a “24-hour confirmation” booking?
Some properties, especially villas, are not able to provide instant confirmation, in which case they will confirm availability for your booking within 24 hours. In this case please do not book flights until you have received a booking confirmation.
5. Can I get extra beds/cots for my child(ren)?
The room information on the property page usually contains information about whether an extra bed/cot can be provided and if it entails an extra charge. It contains information such as details of available beds and room layout, amenities, recommended and maximum occupancy etc..
6. Will I get a hotel voucher after making a booking?
No. You will receive a booking confirmation email.
7. Do I need to print out the booking confirmation email?
No. On arrival, the person whose name is on the booking as lead guest must show personal ID (passport or driving licence).
8. What happens if I don’t pay?
If you do not pay, you do not have a confirmed reservation. Room availability and prices can change at any time.
9. Why can I not select a room?
The room may not be available on the requested date or the room type may not be suitable for the selected number of guests.
10. What is the “recommended occupancy”?
This message appears when you are searching for a higher number of guests than the occupancy recommended by the hotel for a particular room type. Although the hotel will permit the booking of this room for your selected number of guests, the hotel recommends a lower occupancy for a comfortable stay. HalalBooking cannot be held responsible if guests are not satisfied with the room size.
11. I made a mistake in my booking, what should I do?
Please check the cancellation policy for your booking, which you can find in your booking confirmation. This states whether a cancellation or modification is possible free of charge or what the charge would be. In general, bookings with non-refundable rates cannot be changed.
12. What does “All-inclusive” mean?
It means the price includes accommodation + Breakfast + Lunch + Dinner. Meals and drinks throughout the day are included. Please note that flights are NOT included.
13. Where can I book my flights?
You cannot book flights through HalalBooking. You may contact an airline directly to book or book through another agent or operator which does offer flight bookings.
14. Where can I book car hire?
You cannot book rental cars through HalalBooking. If you wish to hire a car, or contact a rental car company direct at your arrival airport.
15. What’s the difference between a double room and a twin room?
A double room has one double bed and a twin room has two single beds.
16. What’s the difference between a “non-refundable” and “free cancellation” room rate?
A “non-refundable room” rate is in most cases lower than a “free cancellation” rate. However, its cancellation policies are different and usually require a 100% charge in case of cancellation. A room with a “free cancellation” rate, however, usually allows you to cancel your booking free of charge if done within the time period set by the property. You can find the policy details displayed on the respective property page as well as in your booking confirmation email.
17. Where can I find the terms and conditions of HalalBooking?
Please follow this link to find our booking conditions.
18. What’s the HB Loyalty Club?
This is our customer loyalty programme, which comprises 3 status tiers - Gold, Platinum and Diamond, offering free privileges and discounts to our members. When you join you start with Gold status. You reach Platinum and Diamond status by earning Points after each stay booked on HalalBooking®. In addition to Status Points you also earn Cash Points for every stay booked on HalalBooking, which you can spend on your future bookings.
We recommend you register immediately for the HB Loyalty Club to unlock additional discounts and privileges. Follow the link to find all information regarding the HB Loyalty Club.
19. Who is going to charge my card and when?
The payment terms displayed on the final page of your booking show whether your booking requires an “advanced payment” or “later payment” when you check in and whether your payment will be “via HalalBooking” or “direct to the hotel”.
20. Which payment methods does HalalBooking provide?
On HalalBooking.com you can pay by credit/debit card or by bank transfer. If you pay by card HalalBooking covers all card fees (except Amex) and you will receive an instant confirmation.
If you pay by bank transfer, you will receive the confirmation of your booking once the full payment is received by HalalBooking. Typically this can take 2-4 working days. Please, make sure you make the payment promptly to ensure the quoted price is still applicable as prices and availability change regularly. Please make sure you include your booking number in the reference section of the bank transfer.
Once you initiate the bank transfer, we recommend you send a message with a copy/image of your bank transfer statement to firstname.lastname@example.org to speed up the process.
21. Can I pay in instalments?
This depends on a number of criteria such as the rate type for your booking, the cancellation policy, as well as the time between the date the booking is made and the check-in date.
If it is a non-refundable rate, unfortunately, we cannot offer you payment by instalment. If you book a property with a flexible rate allowing free cancellation, we might be able to offer you a payment plan with 2-3 instalments. Please contact our Customer Relations Team to check your eligibility.
22. What do I do if I have problems with the payment?
If you encounter problems during the payment process or if you have any other payment related questions, please contact our Customer Relations Team for further assistance.
23. What if I paid but didn’t get a confirmation?
Please first check your inbox and spam folders. If the room you booked was on “instant confirmation” booking please contact us immediately. However, if the room is on “24-Hour confirmation” you should allow 24 hours to receive the confirmation email. Please do not book any flights until you have received the booking confirmation.
24. Do I need to pay now to make a booking or can I pay on arrival?
Some of the properties require advance payment of the full amount at the time of booking in order to confirm your booking. However, for others there is no deposit required and payment can be taken on the arrival date. In this case your payment card details must still be submitted at the time of booking. Timing of payment also depends on the chosen rate type (non-refundable or free cancellation). Unless you either make full payment or submit your payment card details, as appropriate, your booking will not be confirmed and room availability and current prices cannot be guaranteed.
25. Why do I need to provide my card details in advance?
Properties normally request card details in advance to guarantee your booking. They may hold an amount on your card to check that the card is valid and has sufficient funds. They will then charge the full amount when you check in to the property.
26. How can I cancel my booking?
Please open your booking confirmation email and click on the "Manage your booking" button. It will open a new page where it allows you to cancel your booking by clicking the "Cancel this booking" button. Please ensure you accept any potential cancellation fees before you proceed. The property’s cancellation policy will apply.
27. Can I cancel my booking free of charge?
Depending on the cancellation policy for your booking as stated on your booking confirmation email, you may be able to cancel your booking free of charge. You may only be eligible for a partial refund or no refund at all.
If you are still within the free of charge cancellation period you are entitled to a full refund of the total price in the service providers’ currency. Please note that prices in your local currency are indicative only and are based on the exchange rate at the time. Actual prices are always shown in service providers’ currencies. For example, if you booked a room in January for TL 1,000 and paid $180 as equivalent to TL 1,000 at the exchange rate at the time of booking, if you then decided to cancel the booking in June (within the free of charge cancellation period), you would then be refunded the TL 1,000 paid, in the currency in which you paid. If the exchange rate had fluctuated between January and June, however, this could now be less or more in $, than it was when you first paid it.
28. Can I cancel or change dates for a non-refundable booking?
Non-refundable bookings normally incur a charge according to the property’s cancellation policy. In most cases this is 100% of the price.
However, the property may still decide to waive your cancellation charges if you wish to re-book for alternative dates. This depends on the property’s availability. If your new dates are more expensive than the price you paid for your existing dates, the property will request payment of the respective price difference.
29. How do I know if my booking was cancelled?
You will receive an email confirming the cancellation.
30. Where can I find a property’s cancellation policies?
You can find the cancellation policies of a property on the respective property page on HalalBooking.com or on your booking confirmation email.
31. How will I get my refund?
After your cancellation has been confirmed, you will receive a refund within the next 10 working days on your payment card, if you made the booking by card payment. For refunds by bank transfer we require your full bank details (name of bank, bank address, name of account holder, account number, IBAN, and SWIFT code). Normally, this would take up to 10 working days. Due to the extreme situation caused by COVID-19, unfortunately, it may take up to 12 weeks. We thank you for your patience during this extraordinary period. If you spent any Cash Points towards the booking, these will be refunded back to your HB Loyalty Club account accordingly.
32. What happens if I become ill?
You may cancel your booking, depending on the property’s cancellation policy. If the cancellation policy doesn’t allow free of charge cancellation, please inform us immediately and also provide a medical report from your doctor stating that you are unable to travel for medical reasons. We will then contact the property to secure a free of charge cancellation and/or change of dates.
33. What happens if a relative has passed away and I cannot travel?
You may cancel your booking, depending on the property’s cancellation policy. If the cancellation policy doesn’t allow free of charge cancellation, please inform us immediately and send a copy of the death certificate to email@example.com. Our customer relations team will then contact the property to try to secure a free of charge cancellation and/or change of dates. Please note that properties are not required to offer free of charge cancellations.
34. What happens if I don’t like the hotel?
If the property’s cancellation policy allows free cancellation, you may cancel your booking and book alternative accommodation on HalalBooking.com. Please note that HalalBooking is a booking platform and does not act as a tour operator nor is it the accommodation provider. It is, therefore, not liable for the services provided by the booked property. Please also read the relevant sections in the Terms & Conditions.
35. What is a booking modification?
A booking modification applies when you would like to make a change to your existing booking. A modification might include one or more of the following:
• Change check-in/check-out dates
• Change room type
• Change meal plan
• Edit number of guests
• Change ages of children
• Add a room
36. Can I modify my booking whenever I want?
You may modify your booking, depending on the policy of the property. Charges may apply. Please first check the cancellation policy of the property you have booked on your booking confirmation email and then please click on the "Manage your booking" button in order to modify your booking.
37. Will the modification cost me extra?
This will depend on the requested modification and the policy of the property. HalalBooking itself doesn’t charge for any modifications, but is obliged to collect any charges in accordance with the booked property’s policies.
38. How can I modify my booking?
For a modification you need to click on the "Manage your booking" button in your booking confirmation email. A new page will open allowing you to "cancel" or "modify" your booking. Please read carefully if any charges apply due to your cancellation or modification request and proceed accordingly.
39. Where can I find the prices?
- Select the “property category” or enter the “hotel name” or “location” you wish to book.
- Select “check-in” and “check-out dates”.
- Enter “number of adults” and “children” with their respective “ages”.
- Add “additional groups” if required.
- Click “Search”.
40. Are the written prices for one or all guests?
HalalBooking provides precise total family pricing. Precise total prices are calculated for the entire group/family, taking into account the number of adults and the exact ages of any children.
41. Are my children free of charge?
Each property has different rules with regards to the pricing for children. In general, infants up to 2-3 years are free of charge, children 3-12 incur 50% charge and children over 12 years are charged at the full rate. As mentioned, this varies from property to property. On HalalBooking.com precise total prices are calculated for the entire group/family, taking into account the number of adults and the exact ages of any children.
Properties can check dates of birth on passports and will take the ages of children on the check-out date as a basis. If the age of a child is older on the passport than the age provided during the booking, properties might charge the price difference depending on the property’s age and pricing rules.
42. Are flights included in the prices?
No. HalalBooking does not provide flight bookings.
43. What taxes and fees are included in the price?
Many websites hide taxes and fees for additional guests, showing only “base occupancy rates” and making it hard to compare real prices. HalalBooking, in contrast, shows “real total prices” that include taxes and beds for all guests, including children. Taxes do vary from country to country or even city to city, therefore, it is always better to check. We recommend you check information for each accommodation under the “Important Notes” section, as there might be certain charges or taxes which need to be collected directly by the property during your check-in and/or check-out.
44. Is breakfast included in the price?
This depends on the board basis you have chosen. There are various board options for your meals such a “room only”, “breakfast included”, “half-board”, “full-board”, and “all-inclusive”. Please read the details before completing the booking.
45. Are the prices current?
Yes. Prices visible online are always up to date. Please note that prices in your local currency are indicative only and based on current exchange rates. Actual prices are shown in the service providers’ currency.
46. Do prices include any early booking discount or any other discounts?
All available discounts are already automatically included in the listed prices. We recommend that you register for our customer loyalty programme for additional discounts and privileges. Follow the link to find all information regarding the HB Loyalty Club.
47. Where can I submit any special requests?
You may note any special requests (such as a late check-in time or quiet room) under “Additional information or special requests” on the last page when you create your booking. HalalBooking will pass your requests on to the property, but we cannot guarantee that the property will honour your request. You may wish to call the property directly prior to your stay to confirm availability.
48. Can I check in earlier?
You may add “Additional information or special requests” on the last page of the booking and request an early check-in. Please note that properties generally do not allow an earlier check-in than the official check-in time, which you can find on the respective property page on HalalBooking.com, especially during peak season (summer and school holidays).
49. Can I stay longer on the day of check-out?
You may add “Additional information or special requests” on the last page of the booking and request a late check-out. Please note that properties generally do not allow a later check-out than the official check-out time, which you can find on the respective property page on HalalBooking.com, especially during peak season (summer and school holidays). We advise you to request a late check-out at the reception the night before your check-out.
50. Can I pay for a half day on the day of check-in as my flight arrives very early?
Properties do not allow for half-day payments for early check-ins. If you would like to check-in to the room prior to the property’s official check-in time, we advise you to book the night before your arrival to avoid any uncomfortable wait in the lobby.
51. Can I pay for a half day on the day of check-out as my flight is very late?
HalalBooking recommends you discuss this with the property’s reception at the time of check-in or prior to your departure day. Properties may allow for half-day payments depending on availability.
52. What is a private airport transfer?
A private airport transfer is organised only for you or your group/family, which will pick you up on arrival at the airport and take you directly to your booked accommodation and back at the end of your stay. The size and type of the vehicle depends on the number of guests in your booking. Please note that this is not a shuttle transfer which is shared with other guests and stops at other hotels.
53. How can I book transfers?
After you have chosen your room(s) and clicked on “Book now”, you can find the ”Private Airport Transfers” section where you can select transfers for your entire group/family. Here you can select transfers for your chosen airport in either direction. Please note that prices shown are for the whole group/family and not per person.
54. How does the transfer company know when I will arrive at the airport?
After completing your booking, you will receive an email requesting your flight details. Once you have submitted them, your transfer is fully booked and confirmed. Please ensure that you provide the correct information including your flight arrival date, time and airport to avoid any delays.
55. What time will the transfer company pick me up from the hotel?
The pick-up time for your return transfer from the hotel to the airport is stated on your transfer confirmation email which you will receive after you submit your flight details. The system determines the exact pick-up time depending on your flight departure time. This is set by the transfer company and allows for you to arrive at the airport at least 2 hours prior to your flight departure time. Please ensure that you provide the correct departure date, time and airport for your return flight to avoid any delays.
56. How will I recognise the transfer driver?
The driver will wait for you outside the airport terminal, holding a sign showing your name or “HalalBooking”.
57. What happens if I cannot see the transfer driver?
If you encounter any issues with the transfer, please call the transfer company direct. You can find the number on your transfer confirmation email.
58. How long will the transfer take?
The transfer time depends on the location of the property you have booked and its distance from the airport. Please check the “Private Airport Transfers” section for the hotel you would like to book to find the distance from the airport and approximate transfer time.
59. What happens if my flight gets delayed?
Please inform the transfer company as soon as possible by calling the phone number on your transfer confirmation email and also update your new arrival time via the link on the same email.
60. Is HalalBooking.com related to booking.com?
No. Both websites and companies are completely unrelated.
61. What is HalalBooking.com?
HalalBooking®.com is the leading global online platform for halal-conscious travellers to search and book resorts, hotels and villas throughout the world. You can relax, soak up the sun and enjoy sandy beaches and crystal-clear waters, or stay in great city hotels or private luxury villas, without compromising your values and beliefs.
62. What are the passport requirements?
Usually each traveller must hold a valid passport with at least 6 months’ remaining validity. All children who are not already included on a valid passport will need to hold their own passports if they are to travel abroad. It is your responsibility to ensure you and anyone travelling with you has a valid passport if required.
63. Do I need a visa to travel to Turkey?
A visa is required for travel to Turkey for most nationalities. You can generate your e-visa (electronic visa) easily online in 3 steps before your travel. Please follow the instructions here: e-visa online
64. Do I need a visa?
It is your responsibility to check whether you and the other members of your party require a visa to enter the country to which you are travelling. You can usually acquire this information from the visa section of the consulate general of the country you want to travel to.
65. Does my booking through HalalBooking.com include travel or medical insurance?
Bookings through HalalBooking.com do not include travel or medical insurance. Travellers are advised to obtain their own travel insurance for health cover and/or baggage loss.
66. How can I leave a review on the website?
The day after your check-out date, you will be sent a property review email allowing you to score the property’s services and facilities and to leave feedback. Only real guests who have booked through our website and stayed at the property can write a review. To keep the rating score relevant, we do not use reviews older than 12 months for properties with 30 reviews or more.
67. Do you have any special honeymoon packages?
Some properties provide special services for honeymoon couples. We recommend you leave a note under “Additional information or special requests” on the last page of the booking to make the property aware that you are a honeymoon couple.
68. What is special about your villas?
Private pool villas on HalalBooking.com are suitable for halal-conscious travellers. We ensure that swimming pools and sunbathing areas in these villas are not overlooked and cannot be seen from the outside offering 100% privacy, as required for women.
69. Does HalalBooking have a rewards or loyalty programme?
Yes, we do. Follow the link to find information regarding the HB Loyalty Club.
70. When is a good time to travel to a certain destination?
We recommend that you check the weather forecast and/or past weather data for your travel destination during your preferred travel dates on specialist weather websites.
71. When is a good time to go on a summer beach holiday to Turkey?
The summer season usually starts from the beginning of April when all resorts open their outdoor facilities, but this may vary from resort to resort, and also depends on the actual weather conditions. The season usually lasts until the end of October, but again will depend on the actual weather at the time, and some facilities may close earlier. Prices in low season (April and October) remain low, which makes it great value for money, but do bear in mind that not all facilities may be open. Please also check the “important notes” section of each hotel page which may provide additional information such as details of the outdoor facilities, which are only available during summer season. Depending on weather conditions, their availability dates may vary 7-15 days (earlier or later).
72. My boy is 7 years old. Can he join me in the women-only section?
This depends on the property’s policies. Usually boys above 6 years old are not permitted in women only facilities and girls above 6 years old are not permitted in men only facilities. The hotel management makes the final decision. We, therefore, advise guests travelling without their spouses to check beforehand in order to avoid any disappointment.
73. Who assigns star ratings to the properties?
Any hotel, resort or villa star ratings and guest reviews displayed on this website are intended only as general guidelines to help you find the right property for your trip. Properties are responsible for all information displayed on the hotel page on HalalBooking.com including their star ratings. These are usually assigned to them by the Tourism Ministry or a private tourism association in their respective country. HalalBooking doesn’t assign its own star ratings to properties and does not guarantee the accuracy of the ratings.
74. How do I log a complaint?
We require all complaints to be made in writing. To submit a complaint, please send an email to firstname.lastname@example.org stating the nature of your complaint with as much detailed information as possible, your booking number and mobile number. Feel free to provide us photographic evidence supporting your complaint.
Please note, however, that in general, we recommend that if you experience any problems you should first contact the property’s reception or guest relations department to seek resolution of your complaint. In most cases the property will be able to resolve your complaint immediately. However, if you are still unhappy, please contact us as soon as possible in order for our customer relations team to try to intervene and resolve your complaint. Please do not wait until after your trip as in many cases we can resolve the issue for you during your stay.
Please note that HalalBooking is a booking platform and does not act as a tour operator nor is it the accommodation provider. It is, therefore, not liable for the services provided by the booked accommodation. Please also read the relevant sections in the Terms & Conditions.
HalalBooking would like to take this opportunity to apologise if you are unhappy with any part of your experience. We will aim to resolve your complaint within 28 days pending a full investigation. Please be aware that during peak seasons this may take a little longer.
75. What if I couldn’t find the answer to my question?
You can always send an email to email@example.com for any queries regarding your reservation or to firstname.lastname@example.org for other enquiries.