Grand Mercure Allegra Hervey Bay

The front desk is open during the following times:

• Monday - Saturday: 8:30 AM - 5:30 PM

• Sunday - Sunday: 8:30 AM - 12:30 PM

The check-in location differs from the property location. Check-in location: [70 Cypress St]. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must email a copy of their government-issued identification or passport to the property in advance of arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Noise-free guestrooms cannot be guaranteed
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Only registered guests are allowed in the guestrooms.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.